Accelera BEV Service Engineering - Sr. Technical Specialist
Accelera BEV Service Engineering - Sr.
Technical SpecialistDescriptionOur culture believes in POWERING YOUR POTENTIAL.
We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce.
That's what #LifeAtCummins is all about.
We are looking for a talented Accelera BEV Service Engineering - Sr.
Technical Specialist to join our team specializing in engineering for our Accelera Business by Cummins in Columbus, IN.
In this role, you will make an impact in the following ways:
This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.
Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results.
Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.
Anticipates potential product or process issues in the field and delivers robust technical solutions.
Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
Leads consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime.
To be successful in this role you will need the following:
Field Investigation and Support - Gathers and communicates technical information, both internally and externally, between technical problem solvers and the service channel about product or process related issues by using proven problem-solving techniques so that issues get resolved quickly and to customers' satisfaction.
Technical Service Information - Creates the information necessary for the service channel to efficiently and effectively troubleshoot and repair product to maximize customer uptime.
Product Serviceability Requirements and Review - Structures and publishes procedures that technicians follow to safely repair and maintain products, whilst ensuring repairable components are accessible.
Product Failure Reporting and Corrective/Preventive Action Systems - Defines and leads a process to record, prioritize, and resolve product failures using cross-functional reviews, rigorous problem solving methods, failed parts transfer processes, data management tools, and project management practices to effectively and efficiently improve the reliability of the product.
Education, Licenses, CertificationsCollege, university, or equivalent Bachelor's degree in Engineering or other relevant technical disciplines is required.
This position may require licensing for compliance with export controls or sanctions regulations.
ExperiencePrior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making.
Knowledge of MS Office tools is preferred.
This service engineer position will support a high volume new BEV VPI program and component programs used in them (specifically electrified drive axles).
Previous experience in VPI programs preferred.
Prefer candidate to have experience with writing technical instructions so target audience can understand and apply.
Interest in Electrification (vehicles and off highway equipment) is preferred.
Hands-on/service experience is preferred (informal or professional).
This individual must be open to ambiguity and change as this business has very short product development cycles and requirements that change much more rapidly than traditional VPI programs in EBU or PSBU.
Accelera is a fast-paced organization filled with opportunity.
We are looking for an energetic and technically sound individual to perform the role of service engineer for VPI product launches.
The responsibilities of this role include the following:
Support the development of PITTI elements (Parts, Information, Tools, Training, Infant Care).
Evaluate and drive serviceability into component and powertrain system design (Mechanical and electronic).
Support the development and execution of service strategy.
Collaborate with multiple supporting teams both within the Customer Care team and the Technical/program team.
Support the program team in issue resolution.
Coordinate support for a small number of program vehicles with the occasional hands-on support for the purpose of issue investigation or service deliverable validation.
This position is based in Columbus, Indiana.
Base salary range:
$96,000 - $144,000Please note that the salary range provided is a good faith estimate on the applicable range.
The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.
Cummins and E-verifyCummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Job ENGINEERINGPrimary Location United States-Indiana-Columbus-US, IN, Columbus, Columbus Engine PlantJob Type Experienced - Exempt / OfficeRecruitment Job Type Exempt - ExperiencedJob Posting Jul 26, 2023, 1:
11:
13 PMUnposting Date OngoingOrganization Accelera BusinessRole Category Hybrid - Potential for Partial RemoteReq ID:
230007L8 Recommended Skills Customer Service Data Management Decision Making Diagnostic Skills Field Service Management Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
Technical SpecialistDescriptionOur culture believes in POWERING YOUR POTENTIAL.
We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce.
That's what #LifeAtCummins is all about.
We are looking for a talented Accelera BEV Service Engineering - Sr.
Technical Specialist to join our team specializing in engineering for our Accelera Business by Cummins in Columbus, IN.
In this role, you will make an impact in the following ways:
This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.
Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results.
Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.
Anticipates potential product or process issues in the field and delivers robust technical solutions.
Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
Leads consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime.
To be successful in this role you will need the following:
Field Investigation and Support - Gathers and communicates technical information, both internally and externally, between technical problem solvers and the service channel about product or process related issues by using proven problem-solving techniques so that issues get resolved quickly and to customers' satisfaction.
Technical Service Information - Creates the information necessary for the service channel to efficiently and effectively troubleshoot and repair product to maximize customer uptime.
Product Serviceability Requirements and Review - Structures and publishes procedures that technicians follow to safely repair and maintain products, whilst ensuring repairable components are accessible.
Product Failure Reporting and Corrective/Preventive Action Systems - Defines and leads a process to record, prioritize, and resolve product failures using cross-functional reviews, rigorous problem solving methods, failed parts transfer processes, data management tools, and project management practices to effectively and efficiently improve the reliability of the product.
Education, Licenses, CertificationsCollege, university, or equivalent Bachelor's degree in Engineering or other relevant technical disciplines is required.
This position may require licensing for compliance with export controls or sanctions regulations.
ExperiencePrior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making.
Knowledge of MS Office tools is preferred.
This service engineer position will support a high volume new BEV VPI program and component programs used in them (specifically electrified drive axles).
Previous experience in VPI programs preferred.
Prefer candidate to have experience with writing technical instructions so target audience can understand and apply.
Interest in Electrification (vehicles and off highway equipment) is preferred.
Hands-on/service experience is preferred (informal or professional).
This individual must be open to ambiguity and change as this business has very short product development cycles and requirements that change much more rapidly than traditional VPI programs in EBU or PSBU.
Accelera is a fast-paced organization filled with opportunity.
We are looking for an energetic and technically sound individual to perform the role of service engineer for VPI product launches.
The responsibilities of this role include the following:
Support the development of PITTI elements (Parts, Information, Tools, Training, Infant Care).
Evaluate and drive serviceability into component and powertrain system design (Mechanical and electronic).
Support the development and execution of service strategy.
Collaborate with multiple supporting teams both within the Customer Care team and the Technical/program team.
Support the program team in issue resolution.
Coordinate support for a small number of program vehicles with the occasional hands-on support for the purpose of issue investigation or service deliverable validation.
This position is based in Columbus, Indiana.
Base salary range:
$96,000 - $144,000Please note that the salary range provided is a good faith estimate on the applicable range.
The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.
Cummins and E-verifyCummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Job ENGINEERINGPrimary Location United States-Indiana-Columbus-US, IN, Columbus, Columbus Engine PlantJob Type Experienced - Exempt / OfficeRecruitment Job Type Exempt - ExperiencedJob Posting Jul 26, 2023, 1:
11:
13 PMUnposting Date OngoingOrganization Accelera BusinessRole Category Hybrid - Potential for Partial RemoteReq ID:
230007L8 Recommended Skills Customer Service Data Management Decision Making Diagnostic Skills Field Service Management Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
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