Network engineer level 3
Company Name:
Arca24.com
Salary period: Annual
Additional classifications: Engineering
NETWORK ENGINEER LEVEL 3
JOB ID : 11876
LOCATION: COLUMBUS, IN
SALARY: 80K (MAX.)
BENEFITS
INTERVIEW PROCESS : ANY
Job Description:
As a $5 billion global company, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging our extensive global offshore infrastructure and network of offices in 31 countries, we provide holistic, multi-service delivery in such industries as financial services, manufacturing, consumer services, public services and healthcare.
At HCL, we believe in enabling all employees to fully leverage their ideas, and giving free reign to their entrepreneurial instincts and abilities. We are unusual in our culture of grass-roots, business-driven, customer-focused innovation-a culture in which every employee is an idea entrepreneur, or ideapreneur. This environment is shaped by our Employees First values, which collectively empower and encourage all employees to come up with innovative solutions for specific customer pain points. Our employees have a license to ideate and an opportunity to generate unusual value for customers and for HCL. Armed with this license to ideate, every employee - every day - is creating unparalled value.
HCL Infrastructure Services Division has managed IT infrastructure operations for more than 250 customers over the past two decades - that's included nearly 100 complex IT transformations and millions of critical devices and issues. We deliver value through several outcome-based business models as well as best practices and tools that can transform your infrastructure and architecture to keep pace with changing business demands.
PURPOSE OF THE JOB
Provide specialized hardware / software / network problem diagnosis / resolution for customer's Network.
Escalation point for Level 2 engineers
Route physical problems to onsite hands and feet support staff.
Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues.
Provide support to Network hardware/software/configuration as assigned by Level2 Network team - Timely closure of incidents. Quality of resolution notes.
Logistics movement of spares to various locations along with AstraZeneca
Administer network filtering by implementation of access lists
Troubleshoot routing and switching issues
Troubleshoot WAN/LAN Problem.
PRINCIPAL ACCOUNTABILITIES
Work closely with the client and other track teams to obtain technical knowledge and to permanently solve chronic problems.
Training: Be willing to impart on the job and commercial training designed to enhance skills and support capabilities.
KNOWLEDGE, SKILLS & EXPERIENCE
Excellent network troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
Excellent communication skills. Must be able to clearly interact with the customer, understand the requirements and communicate with the off-shore team. Must be able to participate and represent the team in Change and Incident management meetings.
Excellent leadership skills.
CCNP Certification Required.
Minimum 6 Years of Domain Experience.
Troubleshoot Routing Loop
Troubleshoot Asymmetric Routing & STP Loop issues
Troubleshoot Load Balancers issues for Application flow.
Working on all applications such as SAP, Citrix, etc & call center issues related to AstraZeneca-Data stand point
Working on Riverbed related issues
Analysing the outputs of all the tools and making recomendations example: High CPU utilization on core device at Data Center
Implementation of Operational Changes & coordination with project team for project related Changes.
Assigning new users in guest VLAN
Configuring/Troubleshooting Routing protocols - EIGRP, OSPF, BGP
Configuring/Troubleshooting LAN Switching - VLAN, VTP, STP, EtherChannel, CoS
Qos Quality of service configuration
Configuring/Troubleshooting WAN - MPLS, MPLS/VPN, MP-BGP
Configuring/Troubleshooting TCP/IP protocol suite, Quality of Service
Configuring/Troubleshooting Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
Configuring/Troubleshooting Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS
Support Data Center Architecture - Network, Server, Storage
Configuring/Troubleshooting of Cisco Catalyst 6500 and other Catalyst Series switches
Cisco Nexus 7K/5K/2K Series of switches
Configuring/Troubleshooting of Cisco Routers 3800, 3900, 7600 Series
Configuring/Troubleshooting Cisco IOS Software
Configuring/Troubleshooting of WAN Acceleration/optimization - Cisco WAAS or Riverbed
Configuring/Troubleshooting of Application Load balancers - F5 BigIP LTM/GTM or Cisco ACE/GSS
Excellent communication and presentation skills.
Able to communicate with the customer and be able to present solutions to customers at CIO, CXO level
Open for 24x7 availability
Conduct technical trainings to internal resources
DIMENSIONS
Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
Ability to learn new information quickly and the willingness to do so at all times.
Ability to lead design/configuration/deployment of network projects
COMPETENCIES
Customer Focus
Teamwork
Technical Expertise
Interpersonal Effectiveness
Concern for Order and Quality KEY BUSINESS CHALLENGES
Meet or exceed current client and team SLA
Keep up-to-date on new technologies and end customer technologies
Keep customer satisfaction high
Reduce user downtime
Analyze chronic problemsEstimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
Additional classifications: Engineering
NETWORK ENGINEER LEVEL 3
JOB ID : 11876
LOCATION: COLUMBUS, IN
SALARY: 80K (MAX.)
BENEFITS
INTERVIEW PROCESS : ANY
Job Description:
As a $5 billion global company, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging our extensive global offshore infrastructure and network of offices in 31 countries, we provide holistic, multi-service delivery in such industries as financial services, manufacturing, consumer services, public services and healthcare.
At HCL, we believe in enabling all employees to fully leverage their ideas, and giving free reign to their entrepreneurial instincts and abilities. We are unusual in our culture of grass-roots, business-driven, customer-focused innovation-a culture in which every employee is an idea entrepreneur, or ideapreneur. This environment is shaped by our Employees First values, which collectively empower and encourage all employees to come up with innovative solutions for specific customer pain points. Our employees have a license to ideate and an opportunity to generate unusual value for customers and for HCL. Armed with this license to ideate, every employee - every day - is creating unparalled value.
HCL Infrastructure Services Division has managed IT infrastructure operations for more than 250 customers over the past two decades - that's included nearly 100 complex IT transformations and millions of critical devices and issues. We deliver value through several outcome-based business models as well as best practices and tools that can transform your infrastructure and architecture to keep pace with changing business demands.
PURPOSE OF THE JOB
Provide specialized hardware / software / network problem diagnosis / resolution for customer's Network.
Escalation point for Level 2 engineers
Route physical problems to onsite hands and feet support staff.
Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues.
Provide support to Network hardware/software/configuration as assigned by Level2 Network team - Timely closure of incidents. Quality of resolution notes.
Logistics movement of spares to various locations along with AstraZeneca
Administer network filtering by implementation of access lists
Troubleshoot routing and switching issues
Troubleshoot WAN/LAN Problem.
PRINCIPAL ACCOUNTABILITIES
Work closely with the client and other track teams to obtain technical knowledge and to permanently solve chronic problems.
Training: Be willing to impart on the job and commercial training designed to enhance skills and support capabilities.
KNOWLEDGE, SKILLS & EXPERIENCE
Excellent network troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
Excellent communication skills. Must be able to clearly interact with the customer, understand the requirements and communicate with the off-shore team. Must be able to participate and represent the team in Change and Incident management meetings.
Excellent leadership skills.
CCNP Certification Required.
Minimum 6 Years of Domain Experience.
Troubleshoot Routing Loop
Troubleshoot Asymmetric Routing & STP Loop issues
Troubleshoot Load Balancers issues for Application flow.
Working on all applications such as SAP, Citrix, etc & call center issues related to AstraZeneca-Data stand point
Working on Riverbed related issues
Analysing the outputs of all the tools and making recomendations example: High CPU utilization on core device at Data Center
Implementation of Operational Changes & coordination with project team for project related Changes.
Assigning new users in guest VLAN
Configuring/Troubleshooting Routing protocols - EIGRP, OSPF, BGP
Configuring/Troubleshooting LAN Switching - VLAN, VTP, STP, EtherChannel, CoS
Qos Quality of service configuration
Configuring/Troubleshooting WAN - MPLS, MPLS/VPN, MP-BGP
Configuring/Troubleshooting TCP/IP protocol suite, Quality of Service
Configuring/Troubleshooting Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
Configuring/Troubleshooting Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS
Support Data Center Architecture - Network, Server, Storage
Configuring/Troubleshooting of Cisco Catalyst 6500 and other Catalyst Series switches
Cisco Nexus 7K/5K/2K Series of switches
Configuring/Troubleshooting of Cisco Routers 3800, 3900, 7600 Series
Configuring/Troubleshooting Cisco IOS Software
Configuring/Troubleshooting of WAN Acceleration/optimization - Cisco WAAS or Riverbed
Configuring/Troubleshooting of Application Load balancers - F5 BigIP LTM/GTM or Cisco ACE/GSS
Excellent communication and presentation skills.
Able to communicate with the customer and be able to present solutions to customers at CIO, CXO level
Open for 24x7 availability
Conduct technical trainings to internal resources
DIMENSIONS
Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
Ability to learn new information quickly and the willingness to do so at all times.
Ability to lead design/configuration/deployment of network projects
COMPETENCIES
Customer Focus
Teamwork
Technical Expertise
Interpersonal Effectiveness
Concern for Order and Quality KEY BUSINESS CHALLENGES
Meet or exceed current client and team SLA
Keep up-to-date on new technologies and end customer technologies
Keep customer satisfaction high
Reduce user downtime
Analyze chronic problemsEstimated Salary: $20 to $28 per hour based on qualifications.
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